{"id":427,"date":"2018-03-30T05:45:06","date_gmt":"2018-03-30T05:45:06","guid":{"rendered":"http:\/\/grosum.com\/topTalk\/?p=427"},"modified":"2018-06-04T07:15:35","modified_gmt":"2018-06-04T07:15:35","slug":"tony-organisational-culture","status":"publish","type":"post","link":"https:\/\/grosum.com\/topTalk\/tony-organisational-culture\/","title":{"rendered":"Tony Brigmon, Ambassador of FUN, The FUNOMENAL Workplace"},"content":{"rendered":"<div><\/div>\n<div>\n<div>\n<div><\/div>\n<div>\n<div><span style=\"color: #212121; font-family: verdana, sans-serif;\"><strong><a href=\"https:\/\/www.grosum.com\/i\/#\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-medium wp-image-428\" src=\"https:\/\/grosum.com\/topTalk\/wp-content\/uploads\/2018\/03\/Tony_Headshot2-300x199.png\" alt=\"Tony Brigmon\" width=\"300\" height=\"199\" srcset=\"https:\/\/grosum.com\/topTalk\/wp-content\/uploads\/2018\/03\/Tony_Headshot2-300x199.png 300w, https:\/\/grosum.com\/topTalk\/wp-content\/uploads\/2018\/03\/Tony_Headshot2.png 543w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a>Tony<\/strong> is the former <strong>Ambassador of FUN<\/strong> for the highly successful <strong>Southwest Airlines<\/strong> and one of the first to pioneer the positive culture movement in corporate America.<br \/>\n<\/span><\/div>\n<div><span style=\"color: #212121; font-family: verdana, sans-serif;\">Based on principles he helped to lead, research, and spearhead at Southwest Airlines (as their internal and external &#8220;Ambassador of Fun&#8221;), Tony Brigmon shares how to create a fun, profitable work environment where employees\/teams are internally energized to do their best, work with each other productively, and in a positive environment that&#8217;s good for employees, leaders, and customers.\u00a0<\/span><\/div>\n<div><span style=\"color: #212121; font-family: verdana, sans-serif;\">Fun was serious business at Southwest because Fun creates serious results. <span style=\"font-family: verdana, sans-serif;\">And Tony <\/span><span style=\"color: black; font-family: verdana, sans-serif;\">shares<\/span><span style=\"font-family: verdana, sans-serif;\">\u00a0time-tested &#8220;Serious Fun &#8212; Serious Results&#8221; positivity best practices in\u00a0his FUNOMENAL presentations.<\/span><br \/>\n<\/span><\/div>\n<div><\/div>\n<div><span style=\"color: #212121; font-family: verdana, sans-serif;\">Tony Brigmon:<br \/>\n<\/span><\/div>\n<div>\n<ul>\n<li>The Face of Southwest Airlines culture as their official &#8220;Ambassador of FUN&#8221;<\/li>\n<li>Awarded Southwest Airlines most Prestigious Award, the President&#8217;s Award (out of 2000 + employees)<\/li>\n<li>Southwest Airlines &#8220;Insider&#8221; delivering best practices and concepts learned &amp; observed at Southwest<\/li>\n<li>2000 + conference presentations delivered worldwide<\/li>\n<li>More than a quarter of a million attendees impacted!<\/li>\n<li>Fun, high-energy, interactive &amp; content-rich presentations<br \/>\n<hr \/>\n<div>\n<div>\n<h1><span style=\"color: #212121;\"><span style=\"color: black; font-family: verdana, sans-serif;\"><b>What does organizational culture mean to you?<\/b><\/span><\/span><\/h1>\n<\/div>\n<\/div>\n<div>\n<div>\n<div>\n<div><span style=\"color: black; font-family: verdana, sans-serif;\">For me, it means pretty much the same as this definition: <span style=\"color: black; font-family: verdana, sans-serif;\">\u201cThe<\/span><span style=\"color: black; font-family: verdana, sans-serif;\">\u00a0<\/span><span style=\"color: black; font-family: verdana, sans-serif;\"><b>shared values<\/b><\/span><span style=\"color: black; font-family: verdana, sans-serif;\"><b>\u00a0<\/b><\/span><span style=\"color: black; font-family: verdana, sans-serif;\">that have a strong influence on the\u00a0<\/span><span style=\"color: black; font-family: verdana, sans-serif;\">people in the organization and dictate how they dress,\u00a0act, and perform their jobs.&#8221;<\/span><\/span><span style=\"color: black; font-family: verdana, sans-serif;\"><br \/>\n<\/span><\/div>\n<div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div>\n<div>\n<h1><span style=\"color: black; font-family: verdana, sans-serif;\"><b>What are the major determinants of organizational culture?<\/b><\/span><\/h1>\n<\/div>\n<\/div>\n<div>\n<div>\n<div>\n<div><span style=\"color: #222222; font-family: verdana, sans-serif;\"><b>Shared Goals &#8211; Shared Knowledge &#8211; Mutual Respect.\u00a0<\/b><\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div>\n<div>\n<div>\n<div>\n<div><span style=\"font-family: verdana, sans-serif;\">Dr. Jody Hoffer Gittel,\u00a0<\/span><span style=\"font-family: verdana, sans-serif;\"><span id=\"gmail-2067\">the author<\/span><\/span><span style=\"font-family: verdana, sans-serif;\">\u00a0of The Southwest Airlines Way, cites these three principles <\/span><span style=\"font-family: verdana, sans-serif;\">as what separates Southwest Airlines from the other airlines and sparks their culture of fun (positivity), outrageous customer service, and legendary productivity.\u00a0<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div>\n<div>\n<div>\n<div>\n<div><span style=\"color: #222222; font-family: verdana, sans-serif;\">While serving as Southwest&#8217;s Ambassador of FUN, I had the privilege\u00a0of doing 17 presentations With Dr. Gittell around the country to help launch her book. Jody is a delightful lady and respected researcher.\u00a0<\/span><b><\/b><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div>\n<div>\n<div>\n<div>\n<div><span style=\"font-family: verdana, sans-serif;\">In my keynote presentations (over 2000 of them now), I sum up these three principles with my original quotes below.\u00a0<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div>\n<div>\n<div>\n<div><span style=\"font-family: verdana, sans-serif;\"><b>Shared Goals:\u00a0<\/b><\/span><span style=\"font-family: verdana, sans-serif;\">If the Dream is not a Team Dream, you cannot have a Dream Team. But what you will have is a nightmare, only this one will be real.<\/span><\/div>\n<div><span style=\"font-family: verdana, sans-serif;\"><b>Shared Knowledge:\u00a0<\/b><\/span><span style=\"font-family: verdana, sans-serif;\">Tell me what you know for sure (from your experience). I&#8217;ll tell you what I know for sure (from my experience). And we&#8217;ll both walk away knowing more, for sure (from our shared experiences).\u00a0<\/span><\/div>\n<div><span style=\"font-family: verdana, sans-serif;\"><b>Mutual Respect.<\/b><\/span><span style=\"font-family: verdana, sans-serif;\">\u00a0The boomerang\u00a0of respect gets you a better return than the hand grenade of disrespect. Everyone has an important role as a respected member of our Dream Team.\u00a0<\/span><span style=\"font-family: verdana, sans-serif;\"><br \/>\n<\/span><span style=\"font-family: verdana, sans-serif;\"><br \/>\n<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div>\n<div>\n<h1><span style=\"color: black; font-family: verdana, sans-serif;\"><b>What is the role of employees in organizational culture?<\/b><\/span><\/h1>\n<\/div>\n<\/div>\n<div>\n<div>\n<div>\n<div><span style=\"font-family: verdana, sans-serif;\">To culturally &#8220;walk the talk&#8221; day in and day out with <\/span><span style=\"font-family: verdana, sans-serif;\"><u>the most important person\u00a0<\/u><\/span><span style=\"font-family: verdana, sans-serif;\">they will interact with on any given day: the person in front of them.\u00a0<\/span><span style=\"font-family: verdana, sans-serif;\"><br \/>\n<\/span><span style=\"font-family: verdana, sans-serif;\"><br \/>\n<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div>\n<div>\n<h1><span style=\"color: black; font-family: verdana, sans-serif;\"><b>What are the common problems associated with managing organizational culture?<\/b><\/span><\/h1>\n<\/div>\n<\/div>\n<div>\n<div>\n<div>\n<div><span style=\"color: black; font-family: verdana, sans-serif;\">One of the common challenges is how to inspire leaders to model the values the organization espouses in their treatment of employees. Too many leaders don&#8217;t realize that the way they treat their internal customers (employees) will be passed on to the external customers. And when disrespected employees &#8220;fire&#8221; their leaders, it&#8217;s only a matter of time before the organization makes it official. <\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div>\n<div>\n<h1><span style=\"color: black; font-family: verdana, sans-serif;\"><br \/>\n<\/span><span style=\"color: black; font-family: verdana, sans-serif;\"><b>What are the ways to innovate company culture? <\/b><\/span><span style=\"color: black; font-family: verdana, sans-serif;\">A<\/span><span style=\"color: black; font-family: verdana, sans-serif;\">ny best practices to share?\u00a0<\/span><\/h1>\n<\/div>\n<\/div>\n<div>\n<div>\n<div>\n<div><span style=\"color: black; font-family: verdana, sans-serif;\">Innovation is sparked by the questions you ask yourself and others, both when you&#8217;re in fun and also when things are not so fun, like when dealing with negatives and stress. <\/span><\/div>\n<div><span style=\"color: black; font-family: verdana, sans-serif;\">While our competition was asking &#8220;Why me?&#8221; under stress, at Southwest, we were asking &#8220;How can I? How can we?&#8221; instead. We discovered you get betters answers with &#8220;How can I? How can we?&#8221; than with &#8220;Why me?&#8221; Really.<\/span><\/div>\n<div><span style=\"color: black; font-family: verdana, sans-serif;\">When leaders ask team members for their input with challenges, they find they not only get innovative solutions but also loyal support. People will support what they help create. Go figure. <\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div>\n<div>\n<div>\n<div><span style=\"color: black; font-family: verdana, sans-serif;\">The Best Practices that will serve any organization well would be tailored versions of &#8220;How can I? How can we?&#8221;<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div>\n<div>\n<div>\n<div><span style=\"color: black; font-family: verdana, sans-serif;\">Here are a couple of my favorites:<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div>\n<div>\n<div>\n<div>\n<div><span style=\"color: black; font-family: verdana, sans-serif;\"><b>How can WE have more fun, get more done, and bring out the best in everyone?<\/b><\/span><span style=\"color: black; font-family: verdana, sans-serif;\"> The team that can have fun together will get more done together. <\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div>\n<div>\n<div>\n<div>\n<div><span style=\"font-family: verdana, sans-serif;\"><b>How can I make this person&#8217;s day? or, How can I turn this around?\u00a0<\/b><\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div>\n<div>\n<div>\n<div>\n<p><span style=\"font-family: verdana, sans-serif;\">And I always invite my audiences at the end of my presentations to remember the MAIN THING: <\/span><span style=\"font-family: verdana, sans-serif;\"><span style=\"font-family: verdana, sans-serif;\"><b>Go smile and wave and make someone&#8217;s day!\u00a0<\/b><\/span><\/span><\/p>\n<hr \/>\n<p><span style=\"font-family: verdana, sans-serif;\"><b><a href=\"https:\/\/goo.gl\/forms\/8D8X07xObsyV8GxG2\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-medium wp-image-488\" src=\"https:\/\/grosum.com\/topTalk\/wp-content\/uploads\/2018\/04\/Do-you-want-to-recommend-anyone-for-a-Toptalk-interview_-300x300.png\" alt=\"Do You Want To Recommend Anyone?\" width=\"300\" height=\"300\" srcset=\"https:\/\/grosum.com\/topTalk\/wp-content\/uploads\/2018\/04\/Do-you-want-to-recommend-anyone-for-a-Toptalk-interview_-300x300.png 300w, https:\/\/grosum.com\/topTalk\/wp-content\/uploads\/2018\/04\/Do-you-want-to-recommend-anyone-for-a-Toptalk-interview_-150x150.png 150w, https:\/\/grosum.com\/topTalk\/wp-content\/uploads\/2018\/04\/Do-you-want-to-recommend-anyone-for-a-Toptalk-interview_-768x768.png 768w, https:\/\/grosum.com\/topTalk\/wp-content\/uploads\/2018\/04\/Do-you-want-to-recommend-anyone-for-a-Toptalk-interview_-1024x1024.png 1024w, https:\/\/grosum.com\/topTalk\/wp-content\/uploads\/2018\/04\/Do-you-want-to-recommend-anyone-for-a-Toptalk-interview_-594x594.png 594w, https:\/\/grosum.com\/topTalk\/wp-content\/uploads\/2018\/04\/Do-you-want-to-recommend-anyone-for-a-Toptalk-interview_-250x250.png 250w, https:\/\/grosum.com\/topTalk\/wp-content\/uploads\/2018\/04\/Do-you-want-to-recommend-anyone-for-a-Toptalk-interview_.png 1080w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a><\/b><\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Tony is the former Ambassador of FUN for the highly successful Southwest Airlines and one of the first to pioneer the positive culture movement in corporate America. Based on principles he helped to lead, research, and spearhead at Southwest Airlines (as their internal and external &#8220;Ambassador of Fun&#8221;), Tony Brigmon shares how to create a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":428,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"_links":{"self":[{"href":"https:\/\/grosum.com\/topTalk\/wp-json\/wp\/v2\/posts\/427"}],"collection":[{"href":"https:\/\/grosum.com\/topTalk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/grosum.com\/topTalk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/grosum.com\/topTalk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/grosum.com\/topTalk\/wp-json\/wp\/v2\/comments?post=427"}],"version-history":[{"count":5,"href":"https:\/\/grosum.com\/topTalk\/wp-json\/wp\/v2\/posts\/427\/revisions"}],"predecessor-version":[{"id":879,"href":"https:\/\/grosum.com\/topTalk\/wp-json\/wp\/v2\/posts\/427\/revisions\/879"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/grosum.com\/topTalk\/wp-json\/wp\/v2\/media\/428"}],"wp:attachment":[{"href":"https:\/\/grosum.com\/topTalk\/wp-json\/wp\/v2\/media?parent=427"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/grosum.com\/topTalk\/wp-json\/wp\/v2\/categories?post=427"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/grosum.com\/topTalk\/wp-json\/wp\/v2\/tags?post=427"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}