Eileen McDargh is the CEO of The Resiliency Group. She is an internationally recognized keynote speaker, master facilitator, and award-winning author with expertise in resiliency and leadership. Her articles have appeared in countless publications and two of her six books have been awarded national recognition, including the Ben Franklin Gold Award. http://www.eileenmcdargh.com. The British research firm of Global Gurus International ranks her 3rd in the top 30 Communication masters worldwide.
What does organizational culture mean to you?
Organizational culture is, in a few words, “the way we behave around here.” It is not the company motto or the words on a plaque— which often are just that: “words”. Culture can be life-sustaining or draining. It can be “every one for herself” or “ we work as one unit”. The real question should be “What makes great organizational culture?”. So, for the sake of the rest of the questions, I am going to look at what makes a great, resilient organizational culture as opposed to a toxic culture.
What are the major determinants of organizational culture?
A great organizational culture is highlighted by cohesion, collaboration, and compassion. I chose the last word because it means that individually and collectively, employees feel heard, understood and served to bring their best work to bear. It also means that the organization KNOWS that every employee has a life outside of the business. There are times when a life challenge needs the compassion of the organization— whether in the form of EAP to deal with family issues or support with health concerns. Also, a culture might vary from department to department.