Day: April 11, 2018

Robert Spector is an international speaker, and author of the business classic The Nordstrom Way: The Inside Story of America’s Number One Customer Service Company. BusinessWeek magazine said, “For anyone looking to understand customer service at its best, this book bubbles with insights.” His newest book is The Nordstrom Way to Customer Experience Excellence: Creating […]

Mike has developed a unique perspective from 20+ years of working alongside a star-studded list of world-renowned thought leaders, including Dr. John Kotter, Dr. Stephen Covey, Tom Peters, Jim Kouzes, Hyrum Smith, Steve Farber and Chris McChesney. Mike served in senior leadership and consulting roles with Kotter International, FranklinCovey, and Tom Peters Company. In addition […]